Frequently Asked Questions

A1: Yes, all our products come with a 1 year Local Warranty against manufacturing defects. Defects due wear and tear will not be covered.

A2: You can purchase our products online through this website. Simple browse our products, add them to your card, and follow the checkout process. If you need assistance, please refer to our [how to order guide link].

A3: we specialised in security camera system for multi-generational families/nuclear families that wants to monitor their children as well as elderly. New products will be added soon.

A4: Shipping times vary based on your location. for estimated delivery times, please refer to our “shipping information”.

A5: Yes, you can track your order by checking the tracking number in your email.

A6: In the rare event that your order arrives damaged or incorrect, please contact our customer support team at [customer support email ]. we will assist you with a replacement .

A7: follow under returns

A8: A security camera for elderly and children is a specialised surveillance camera designed to monitor and enhance the safety and well being of seniors and kids. These cameras provide real-time video monitoring, two-way audio communication, and various smart features to help caregivers and parents keep a watchful eye on their loved ones.

A9: Yes, these cameras are designed to be user-friendly and easy to set up. many come with simple installation guides, and you can access the live feed and features through a smartphone app. if you encounter any issues, our customer support team is ready to assist.

A10: You can monitor the camera feed remotely by connecting the camera to your home Wi-Fi network and using the corresponding mobile app. This allows you to view live footage, receive alerts, and even speak to your loved ones through the camera’s built-in microphone and speaker.

A11: Yes, many cameras allow multiple users to access the feed simultaneously. This feature is ideal for families and caregivers who want to share the responsibility of monitoring their loved ones.

A12: Once power is returns after outage , the cam will automatically be online.However, without internet access, you may lose remote monitoring capabilities. The camera will continue recording, and you can access the footage once the connection is restored.

A13: Data security and privacy is important. The camera uses encryption and secure cloud storage to protect your data. additionally, follow best practices such as using strong password and regularly updating the camera’s firmware to maintain security as well as limiting camera access to authorized users